Refund Policy
This policy explains how refunds work for optional purchases in our games, operated by Axon AI Pte Ltd, trading as Good Pig Studio. Our games are free to play; purchases are always optional.
1. Merchant of Record
Paddle.com Market Limited (Paddle) acts as our Merchant of Record and handles all billing, payment, and refund processing on our behalf. When you request a refund, it is processed through Paddle.
2. What you're buying
All purchases in our games are digital goods — in-game cosmetic or progression items and in-game currency. They are delivered to your account immediately on purchase. There is no physical product and nothing is shipped.
3. Our refund policy
Our 30-day money-back guarantee. Our games will give you a full refund within 30 days of purchase for any item you have not yet used — for example in-game currency you have not spent, or a cosmetic or progression item you have not used. Once an item is delivered and used it has no real-world value and falls outside this guarantee.
Beyond that guarantee, we will also provide a refund where required by law, or at our or Paddle's reasonable discretion, including cases such as:
- A duplicate or accidental double charge.
- Non-delivery — you were charged but the item or currency was never granted to your account.
- A technical error that prevented you from receiving what you paid for.
We review every request in good faith and aim to resolve genuine billing problems quickly.
4. How to request a refund
To request a refund, either:
- Use the refund link on your Paddle receipt or order-confirmation email, or
- Email us at support@goodpig.xyz.
Please include your Paddle transaction or order ID and a short description of the issue so we can locate the purchase and help you faster.
5. Your statutory rights (EU / UK)
Where you are an EU/UK consumer, by purchasing an immediately-delivered Virtual Item you expressly consent to the immediate performance of the contract and acknowledge that you lose the 14-day right to cancel once delivery has begun. This does not affect your statutory rights in respect of content that is faulty or not as described.
6. Contact
Questions about a purchase or refund? Contact us at support@goodpig.xyz.
Axon AI Pte Ltd, trading as Good Pig Studio
22 Sin Ming Lane, #06-76 Midview City, Singapore 573969